Accessibility statement for

This accessibility statement applies to

This website is run by Brooke Road Surgery. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessibile this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • you cannot skip to the main content when using a screen reader
  • one occurence of a heading is not logically nested

Feedback and contact information

If you need information on this website in a different format please call 020 7254 5652 to make the provision.

We’ll consider your request and get back to you in 30 working days.

If you cannot view the map on our ‘location’ page, call us on 020 7254 5652 for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, speak to the practice manager by calling 020 7254 5652.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Contact us on 020 7254 5652.

Image of official induction loop logo

Technical information about this website’s accessibility

Brooke Road Surgery is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Navigation and accessing information

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).

We plan to implement this functionality by September 2022.

What we’re doing to improve accessibility

We continually monitor the accessibility compliance of our site and any updates made following WCAG 2.1 (AA) guidelines criteria.

We have integrated an accessibility widget called ReachDeck. You can read more about this below.

ReachDeck accessibility widget

The ReachDeck accessibility widget offers a broad selection of functions that patients can use to meet their individual accessibility needs.

ReachDeck provides the following accessibility functionality:

  • Text-to-Speech reads on-screen text out loud with read along highlighting.
  • Translation allows words to be translated into multiple languages
  • Picture Dictionary displays word meaning through illustration
  • MP3 maker converts online content into MP3 files for easy listening
  • Screen Mask with reading pane reduces visual stress and improves focus.
  • Text Magnifier magnifies text and reads it out loud. This increases accessibility of even the smallest web text.
  • Webpage Simplifier creates a simplified view of a webpage and removes distracting content.

Preparation of this accessibility statement

This statement was prepared on 17th March 2022. It was last reviewed on 17th March 2022 by nkgpt.

This website was last tested on 17th March 2022. The test was carried out by nkgpt on all pages.

Accessible features tested manually

  • colour contrast, to the WCAG 2.1 AA standard of contrast ratio 4.5:1 for normal text and 3:1 for large text
  • manual check against the W3C validator
  • ensuring that page elements render correctly at all sizes, including when zoomed to 500%
  • checking content in a text-only browser
  • using screen readers to read text aloud

Accessible features tested using third-party tools

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Reach us during our opening hours

Call 020 7254 5652