Brooke Road Surgery

If you’ve signed up for electronic access you can order your repeat prescription on the Patient Access website:

Order Prescriptions

Please allow 24 hours notice for all repeat prescription orders. Requests can also be made at reception by completing a request slip or by post. Please enclose a stamped addressed envelope if you wish for us to return your prescription by post.

Community Pharmacist Consultation Service (CPCS)

What is this service about?

When you call the practice, you will be asked about your symptoms. If they indicate that you can best be helped by a pharmacist, you will be offered a same day private consultation with a community pharmacist at a range of local choice of pharmacies.

Community pharmacists have already successfully seen thousands of patients for a consultation for a minor illness, following a call to NHS 111. This new way of arranging consultations with the pharmacist by a GP practice, has been successfully piloted around the county.

Why are you doing this?

Pharmacists are qualified healthcare professionals and experts in medicines. They can offer clinical advice and over-the-counter medicines for all sorts of minor illnesses, and a same day consultation can be arranged quickly and at a time to suit you. This in turns frees up GP appointments for those people with more complex symptoms who really need to see a GP.

What happens when I see the community pharmacist?

We will share your personal details with the pharmacist and details of your minor illness and the pharmacist will contact you to arrange your consultation on the same day, or at a time that suits you.

You may be seen in person in a private consulting room, if the pharmacist thinks it appropriate, or your consultation may be carried out over the phone or via video. You will be asked about your medical history and symptoms and current medication, in the same way the GP would ask you about them.

Usually, the pharmacist will provide you with advice and can sell you with an over the counter product where needed, if you choose. They will also send details of your consultation back to us for our records.

If the pharmacist feels you need to be seen by a GP urgently, they will call us to ensure you are seen, or they will advise you to contact the hospital Emergency Department if deemed necessary. You may also be referred back to us to arrange a non-urgent appointment or follow up.

What if I get free prescriptions from my GP?

Your pharmacist will provide you with advice on how to treat your symptoms, which may include a medicine or product. Medicines that can be purchased in a pharmacy to treat minor illnesses, are usually inexpensive and would not normally be prescribed by your GP anyway. You are free to choose if you wish to make a purchase or not.

What happens if I don’t want to see the pharmacist?

We want to ensure that you are offered an appointment with the most appropriate qualified health care professional based on your symptoms. If you have minor illness symptoms that can be treated the same day through a consultation with a qualified community pharmacist, but do not want to accept this referral, you will be offered a routine appointment with your GP at a future date.

What if the patient is my child?

Children aged over one years are eligible to use this service and can be seen by the pharmacist. Children who are able to make their own decision about their health may be seen unaccompanied.

Why is this a good thing for patients?

Community pharmacies are local, open longer hours than the GP practice and can offer you the same consultation outcome at a time that is more convenient for you. If the pharmacist thinks you need to see the GP, they can help arrange an urgent appointment for you.

Patients who have already used the service liked the convenience of having a consultation on the same day, or a day that suited them, at a pharmacy of their choice. 78% of people who had a consultation with a community pharmacist were successfully helped.

Baby Clinic

Specific appointments for 6-8 week baby checks will be offered. Baby clinic appointments are with our GP, Health Visitor and Practice Nurse.

Childhood Vaccinations

Childhood vaccinations are offered by appointment throughout the week.  The nurses are trained in childhood vaccinations and all vaccinations are given in accordance with the UK vaccinations schedule.

Duty Doctor

For when you have an urgent medical problem, this service offers you quick access to your GP practice where they know you and have your full medical record.

1. Phone the surgery and explain to reception that you have an urgent problem.
2. Reception can then put you on the Duty Doctor list.
3. The Duty Doctor will ring you back within 2 hours.
4. Duty Doctor will decide with you what you need, which could be:
• Advice over the phone.
• An appointment at the surgery.
• A home visit if you are really not well.
• A referral to another service.

For patients with an urgent medical need, the Duty Doctor service is available Monday to Friday (excluding weekends and Bank Holidays) between the hours of 08:00 and 18:30. We recommend this service instead of going to A&E at the hospital.

Nurse Clinic

Our practice nurse runs routine clinics to review several chronic conditions including:

• Asthma
• Atrial Fibrillation
• Diabetes
• COPD
• Heart Disease and Cardiovascular Disease
• Hypertension
• NHS Health Checks

Travel Clinic

Book in normally with our practice nurse and if you think you may also need protection against malaria then book in with one of our GPs.

We recommend using the Travel Health Pro website as an essential reference for your travel health needs:

Visit Travel Health Pro

Patient Participation Group

Would you like to become a member of our patient participation group? This is one of the main ways in which the Clinical Commissioning Group engage with local residents, playing an important role in shaping local health services.

Our practice’s PPG meets twice a year at the practice; on the second Tuesday of March and September each year at 2PM. Be part of our PPG to help shape future services. If you’re interested, please speak to our practice manager Deepak Gupta.

For more information about participating, refer to our leaflet (linked below). You can also view the minutes from the latest PPG meeting.

View PPG Leaflet View Latest PPG Minutes

New patients welcome

We welcome all new patients living within our catchment area (as highlighted below).

When you visit the surgery for the first time, we may ask to see proof of ID and/or address in order to ensure we register you with the correct details - however, we will always register you even if you do not have these documents.

All new patients registering will be asked to complete a patient questionnaire to help us offer the best service. Please bring your child’s Red Book when you come to register them.

Register Online

We are using a new online service called [Register with a GP surgery] that makes it easy to register with this GP surgery. Just fill in this quick online form to start the process. You do not need proof of address or immigration status, ID or an NHS number.

The service is designed and run by the NHS, so your personal information is safe. It cuts our administrative workload and makes it easier for you to register.

Register as a patient online

Paper forms are still available if you need one - follow the In-Person steps below.

Photo ID includes:
• • Passport
• • Full UK Photo Driving License

Proofs of address include:
• • Council Tax Bill
• • Water Bill
• • Electricity/Gas Bill
• • Tenancy Agreement
• • Bank Statement (Original)

Step 2: Complete and print form

Please download, print and complete the GMS1 registration form.

Download Registration Form

Step 3: Bring to the surgery

Bring the above requested documents with you to the surgery.

View surgery address